Essential Mool Cream (30/50/100ml)

1. Order cancellation

- You can cancel your order before it is shipped.

- Orders made until 9:00 am will be shipped after 11:00 on the same day, so you cannot cancel your order after 11:00 am.

- If you make a request for cancellation while your order is waiting for international shipping from the logistics center, it is refundable after deducting the domestic shipping fee.

- For inquiries about cancellation / exchange / return, please e-mail us on jsmbeauty_cs@qq.com or use a 1:1 bulletin board.

2. Exchange/Refund

- Exchange/refund request can be registered through email within 7 days after delivery.

- The round-trip shipping rate is charged to the customer for exchange/refund due to customer’s private reasons.

- If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.

- If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.
※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.

3. Cases when refund is not possible

- When there is no product failure/wrong delivery

- When no description is offered for reasons for refund

- When seal/tag of the product has been removed

- When the product is used or laundered at least once

- When the product is damaged/changed due to reason attributable to customer

- When product packaging (bag/case) is lost

- When the refund date has passed

- When the product or its packaging is damaged

4. Delivery Information

1) Shipping Charge - The international shipping price differs according to the weight and rate set by the shipping company (box weight included).

2) Delivery Date - Generally, delivery is completed within a minimum of 5 to a maximum of 10 business days after payment is completed. - The delivery date may change depending on the country, product inventory, customs, and other factors. - You can check the delivery information after the shipping has started through your email or My Page > Order Details Page.

3) Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.) - Ordering is done during or before company’s holidays. - Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays. - High delivery traffic (e.g. due to bad weather) - Orders made during Saturdays, Sundays, or festival days are sent on the next business day.