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LEGAL TERMS & CONDITIONS General Terms and Conditions of Sale Welcome to JSM Beauty HK. This section of our Website sets out our General
Terms and Conditions of Sale (“Terms”) including our full delivery and returns
process. These Terms apply to all sales of products made to you, the customer, via jsmbeauty.hk
(“the Website”). Please read these Terms carefully before submitting your order
to us. These Terms tell you who we are, how we will provide products to you,
how you and we may change or end the contract, what to do if there is a problem
and other important information. By placing an order with us you confirm that you agree to these Terms. If
you do not agree to the Terms, please do not place any orders through the
Website. We reserve the right to make changes to these Terms at any time and the new
version of the Terms will apply to any offer or order placed on the Website
after the new version has been posted. We therefore advise you to make sure you
are happy with the Terms each time you place an order. Our Website is solely for the promotion of our products in Hong Kong.
Unfortunately, we do not accept orders from nor deliver to addresses outside
Hong Kong. Information about us and how to contact us We are JungSaemMool Beauty
HK Limited, a company registered in Hong Kong. Our company registration number
is 75704245-000-09-23-8 and our registered office is at unit 706, 7/F, South
Seas CTR Tower 2, 75 Mody road, TST, Kowloon. You can contact us through our JSM
Beauty Service email as follow: Email address: cs_hk@jsmbeauty.hk Store Locator If we have to contact you we will do so by telephone or by writing to you
at the email address or postal address you provided to us in your order. Our products The images of the products on our website are for illustrative purposes
only and although every effort is made to display colours accurately, we cannot
guarantee that a device's display of the colours accurately reflects the colour
of the products. Your products may vary slightly from those images. Our contract with you 3.1. Orders Our acceptance of your order will take place when we send you an order
confirmation email. At this point, a contract for the sale and purchase of the
ordered products will come into existence between you and us. If we are unable to accept your order we will inform you of this by email
and will not charge you for the products. This might be because:- · the product is out of stock · we have identified an error in the price or
description of the product · you have exceeded our Maximum Purchase Policy
set out below · your billing name and address do not match
with the credit card used for payment · we need to deal with technical problems with
the product or make minor technical changes; · we need to update the product to reflect
changes in relevant laws and regulatory requirements. Please note that we are unable to process orders to a P.O. Box address. When we have accepted your order you will see a confirmation page that
gives you your unique reference number and the total sum deducted from your
credit card account. You can print this page for your reference, or
alternatively wait until you receive this information in our acceptance email
titled "Thank you for placing your order". The email will show all
details of items purchased, delivery addresses and packaging options, which you
can keep for your records. If you have any questions about an order, please contact JSM Beauty Service
Hotline using the contact details in condition 1. It will help us if you can
tell us the order number whenever you contact us about your order. 3.2. Price and Payment The price of the products is displayed throughout your online journey. We take all reasonable care to ensure that the price of the products
advised to you is correct but in the unlikely event that the products are
incorrectly priced, we will contact you for your instructions before we accept
your order. If we accept and process your order where a pricing error is
obvious and unmistakeable and could reasonably have been recognised by you as a
mispricing, we may end the contract, refund you any sums you have paid and
require the return of any products provided to you. You can pay for products using the following payment options: CREDIT CARDS ACCEPTED by Paypal : · MasterCard, Visa, American Express, JCB,
Discover We are sorry, but at this time, we do not offer gift certificates or gift
cards. You must pay for the products before we dispatch them. We will not charge
your credit card until we dispatch the products to you. IMPORTANT INFORMATION: For your security and to avoid any fraudulent transactions, your billing
name and address must match that of the credit card used for payment. We
reserve the right to cancel any order that does not match these criteria. 3.3. Maximum Purchase Policy We regret that we must limit any orders to no more than three (3) units of
any item per order. 3.4. Order Cancellations Occasionally, orders or parts of an order are cancelled by our system for
various reasons. Some reasons are: · Item(s) not available; · Difficulty in processing payment information; · Cannot deliver to address provided; · Duplicate order was placed. If your order is cancelled by us, you will receive an email to explain the
reason for the cancellation. We will refund to you the appropriate amount
through the same payment method you chose when placing the order. Delivery 4.1. Standard Delivery We offer complimentary delivery via SF Express on all orders to your
specified address. Under normal circumstances, your order will be delivered
within 2-3 working days from when we have accepted your order. Working days are
Monday through Saturday excluding public holidays. Please allow two additional days for deliveries to the outlying islands. We
apologise in advance for any inconvenience this may cause to our customers. If our supply of the products is delayed by an event outside our control
then we will contact you as soon as possible to let you know and we will take
steps to minimise the effect of the delay. After which we will not be liable
for delays caused by the event, but if there is a risk of substantial delay you
may contact us to end the contract and receive a refund for any products you
have paid for but not received. All orders require a signature upon delivery. If you are not there to
receive your order, SF Express will leave contact information for you to make
alternative arrangements. Please contact SF Express should you need to enquire
about your package delivery. To ensure secure and undamaged delivery of your
order, SF Express will not be able to leave your order 'hidden' at the delivery
address unless this is specifically requested by you to SF Express. If, after a failed delivery to you, you do not re-arrange delivery or
collect the products from the delivery depot then either we or SF Express will
contact you for further instructions and may charge you for storage costs and
any further delivery costs. If, despite our reasonable efforts, we are unable
to contact you or re-arrange delivery or collection we may end the contract and
you may be liable to pay us compensation. We are sorry but we only deliver to Hong Kong addresses. 4.2. Delivery Addresses Unless you tell us otherwise during the ordering process, we will deliver
your purchased products to the delivery address you have provided in your
account information. We will take all reasonable care to deliver to the address given. However
we will not be liable for non-delivery or mis-delivery as a result of incorrect
data entered by you. 4.3 Ownership and Responsibility You will be responsible for the products once they have been delivered to
the address you have provided. You own the products once we have received payment in full. Your rights to end the contract You may be entitled to end your contract with us and return the products,
but your right to end the contract will depend on the products you have
purchased, whether there is anything wrong with the products we have supplied,
how we are performing and when you decide to end the contract. If what you have bought is faulty or misdescribed you may have a legal
right to end the contract (or to get some or all of your money back), see
condition 5.1. If you want to end the contract because of something we have done or have
told you we are going to do, see condition 5.1. 5.1 Ending the contract because of something we have done or are going to
do If you are ending a contract for a reason set out below the contract will
end immediately and we will refund you in full for any products which have not
been provided. The reasons are: · we have told you about an error in the price
or description of the product you have ordered and you do not wish to proceed; · there is a risk that supply of the products
may be significantly delayed because of events outside our control; · we have suspended supply of the products for
technical reasons, or notify you we are going to suspend them for technical
reasons; or · you have a legal right to end the contract
because of something we have done wrong. 5.2 If there is a problem with the product Please notify us within 10 days of delivery about any damaged, faulty, or
incorrectly supplied products, or if the items listed on the dispatch note do
not match those contained in your delivery by emailing us at cs@jsmbeauty.hk
with your order details. To ensure prompt resolution, please provide the order
number and keep the box, packing materials, all complimentary items and the
damaged items for inspection by the carrier. We are obliged to provide you with products that are in conformity with
this contract. If you wish to return damaged, faulty, or incorrect items, you must either
post them and all complimentary items back to us or allow us to collect them
from you. We will pay the costs of postage or collection. Please contact by emailing
us at cs_hk@jsmbeauty.hk. Please ensure you obtain a Proof of Postage when you return the products to
us. You should retain your Proof of Postage in order to provide proof to us
that you have returned the products and all complimentary items, in the
unlikely event that we do not receive the returned parcel. How to make a return you are entitled to return products under condition 5.2, you may request a
complimentary return via SF Express within 10 days of delivery. Please note that if you make a return using a method other than by SF
Express and you will be responsible for any applicable costs and charges
involved. We may reduce your refund of the price to reflect any reduction in the
value of the products, if this has been caused by your handling them in a way
which would not be permitted in a shop. In such circumstances, we will notify
you that a reduced refund amount will be available or you can choose to arrange
for such products to be returned to you within 28 days of our notification. a) Returning Products Please notify us within 10 days of delivery about returning damaged,
faulty, or incorrect items. Products and all complimentary items must be
returned, after contacting us, to our distribution centre. Please ensure that
the returned parcel is properly sealed and provide the respective delivery
tracking code to JSM Beauty Customer Service Representative in order to provide
proof to us that you have returned the products in the unlikely event that we
do not receive the returned parcel. b) Processing the Refund If you have returned products because they are damaged, faulty or
incorrect, we will process your refund as soon as possible and in any event
within fourteen (14) days after the day we receive your returned products and
confirm you are entitled to a refund. Refunds will only be made against the original credit card used for the
purchase. You will receive email notification. Our liability to you We do not exclude or limit in any way our liability to you where it would
be unlawful to do so. This includes liability for death or personal injury
caused by our negligence or the negligence of our employees; for fraud or
fraudulent misrepresentation; for breach of your legal rights in relation to
the products and for defective products under the relevant local laws. We only supply the products to you for private use and not for commercial,
business or resale purposes. We therefore will have no liability to you for any
loss of profit, loss of business, business interruption or loss of business
opportunity. Personal Data We will use the personal information you provide to us: (a) to supply the products to you; (b) to process your payment for the products; and (c) if you agreed to this during the order process, to inform you about
similar products that we provide, but you may stop receiving this at any time
by contacting us. We will only give your personal information to third parties where the law
either requires or allows us to do so. Please see our Privacy and Cookies Policy to understand how we will use
personal information submitted by you when creating an account, purchasing
products and when you are otherwise using the Website. Other Important Terms We may transfer our rights and obligations under these Terms to another
person or organisation. We will tell you in writing if this happens and we will
ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these Terms to
another person if we agree to this in writing. We will not unreasonably
withhold or delay our consent. This contract is between you and us. No other person shall have any rights
to enforce any of its Terms. Each of the paragraphs of these Terms operates separately. If any court or
relevant authority decides that any of them are unlawful or unenforceable, the
remaining paragraphs will remain in full force and effect. If we do not insist immediately that you do anything you are required to do
under these Terms, or if we delay in taking steps against you in respect of
your breaking this contract, that will not mean that you do not have to do
those things and it will not prevent us taking steps against you at a later
date. These Terms are governed by Hong Kong laws and you can bring legal
proceedings in respect of the products in the courts of Hong Kong.
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