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Total Purchase Amount:
0 HKD
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1. Order cancellation
- You can cancel your order before it is shipped.
- Orders made until 9:00 am will be shipped after 11:00 on the same day, so you cannot cancel your order after 11:00 am.
- If you make a request for cancellation while your order is waiting for international shipping from the logistics center, it is refundable after deducting the domestic shipping fee.
- For inquiries about cancellation / exchange / return, please e-mail us on jsmbeauty_cs@qq.com or use a 1:1 bulletin board.
2. Exchange/Refund
- Exchange/refund request can be registered through email within 7 days after delivery.
- The round-trip shipping rate is charged to the customer for exchange/refund due to customer’s private reasons.
- If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.
- If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.
3. Cases when refund is not possible
- When there is no product failure/wrong delivery
- When no description is offered for reasons for refund
- When seal/tag of the product has been removed
- When the product is used or laundered at least once
- When the product is damaged/changed due to reason attributable to customer
- When product packaging (bag/case) is lost
- When the refund date has passed
- When the product or its packaging is damaged
4. Delivery Information
1) Shipping Charge - The international shipping price differs according to the weight and rate set by the shipping company (box weight included).
2) Delivery Date - Generally, delivery is completed within a minimum of 5 to a maximum of 10 business days after payment is completed. - The delivery date may change depending on the country, product inventory, customs, and other factors. - You can check the delivery information after the shipping has started through your email or My Page > Order Details Page.
3) Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.) - Ordering is done during or before company’s holidays. - Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays. - High delivery traffic (e.g. due to bad weather) - Orders made during Saturdays, Sundays, or festival days are sent on the next business day.